Job Openings / Job Offers

Synchronica continuously searches for talented people with experience in the mobile industry and a strong entrepreneurial spirit. Synchronica can offer a flexible work environment, exciting technology, and a management that understands and values the relevance of architecture and design. We are currently expanding our team with the following positions:

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Product Manager Marketing

Job Description

Reporting to the CMO, this is an exciting opportunity to be part of the strategic and tactical product marketing efforts for the Synchronica product suites. As the Product Manager Marketing, you'll be joining an experienced team of professionals driving innovative mobile software products to market. A deep understanding of the mobile industry will enable you to work best with a confident and energetic marketing and sales force targeting operators, service providers, and manufacturers, as well as channel partners.

Key Responsibilities / Duties

1. To develop a winning marketing vision for the Synchronica products. This to be grounded in solid market research, competitive analysis, market planning, global customer requirements, user scenarios, pricing, and promotion
2. Champion products to internal sales / management and external customers, prospects, partners, and analysts
3. Ability to perform market analysis including sizing, growth, trends, and industry dynamics
4. Work effectively with cross functional teams to develop all marketing materials, product positioning, value proposition, and other sales tools including datasheets, ROI analysis, customer facing presentations, and competitive differentiation
5. Support the global sales force with positioning and messaging, competitive research, campaign development, training, and customer support issues as needed
6. Conduct comprehensive and on-time delivery of product launches, working with the marketing communications team in producing effective presentations, webinars, and all supporting collateral
7. Develop in-depth whitepapers and solution-oriented case study documentation as required
8. Responsible for working across the organization to deliver comprehensive product offerings including all go-to-market requirements, such as product interoperability requirements / matrices, component pricing, and overall pricing structure
9. Establish new and maintain existing product-related business partnerships, third-party licenses, and co-marketing programs

Personal Specification

1. You will ideally have knowledge of mobile synchronization solutions and the industry standards of the Open Mobile Alliance
2. You possess a unique blend of business and technical savvy; a big-picture vision and the drive to make that vision a reality
3. Experience defining solution and product strategies
4. Experience bringing products to market
5. 3+ years of marketing / PR in the mobile industry
6. Excellent communicator, both verbally and written, with an ability to select the right commercial and creative approach
7. Must have a passion for writing
8. Must be a credible team player who can work closely with the marketing and product management team to move the business forward
9. Superior and documented writing skills
10. Advanced skills in creating Power Point presentations and Excel spreadsheets preferred
11. Excellent planning, organization and prioritization skills, with the ability to manage several projects concurrently
12. Ability to succeed while balancing diverse points of view and priorities amongst software engineers, marketing, and sales professionals

Apply

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Junior Marketing Manager

Job Description

The purpose of this role is to drive sales of mobile software products by conducting and contributing to tactical marketing activity. The junior marketing manager supports the mobile product organization's business goals and delivers according to the stated marketing plan.

Key Responsibilities / Duties

This position will be responsible for all product marketing for Synchronica's software portfolio, across all phases of market adoption and full product life cycle. This key position will include, but is not limited to:

• Branding and awareness efforts - including public relations, media and analyst relations, advertising, and key value proposition and message development for targeted vertical markets
• Writing marketing collaterals for all products
• Writing press releases
• Running with all text updates on the web site

The Junior Marketing Manager will also work cooperatively to support product management in creation of market requirements for product features and pricing, packaging, and positioning strategies. This position will also gather competitive marketing information, build, execute, and communicate competitive positioning strategies to Synchronica and partner sales teams, and generally communicate competitive intelligence within the company to maximize competitive readiness.

Personal Specification

1. Three or more years of successful technology product marketing experience
2. Excellent writing skills (essential!)
3. Must be highly motivated
4. Strong customer / market focus, with a clear ability to understand the relationship between technology and improved business operations
5. Effective use of internet technologies to support lead generation and communication programs
6. Technical proficiency including the ability to clearly understand and promote sophisticated products
7. Strong background in marketing, market segmentation, and market analysis for wireless products
8. Experience in start-up companies
9. Experience in creating successful positioning and promotions in support of vertical market sales growth
10. Background in promoting and positioning software product portfolios

Base Location

Tunbridge Wells, England

Apply

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Technical Writer

Job Description

The technical writer will join a growing marketing team that produces high quality technical and customer documentation for all Synchronica products. The role is in a high profile, rapidly expanding division that provides products to a global customer base.

The role requires someone who can exhibit outstanding experience in comprehending complex wireless software systems and can demonstrate the ability to communicate this information to a technical and marketing audience. A knowledge of Java and C++ is essential. A background in technical writing will be a distinct advantage.

Key Responsibilities / Duties

• Write and update detailed user guides for users in enterprises and operators
• Write and update detailed reference manuals, help files, and quick start guides
• Maintain database information via an internal web site that is used by all staff in the division and has areas specifically for clients
• Take ownership of projects to ensure documentation is delivered when software is released. This involves working closely with product managers regarding functionality and time scales
• Create new documentation, and maintain existing documents. In both cases, the main task is to reflect the latest release of the software in the documentation; this involves the twin abilities of assessing time scales accurately and then working to the agreed deadlines. Content for the documentation is sourced from developers, product managers and testers
• Create whitepapers describing the vision of our products in the mobile industry

The Candidate - Required Education Level and Skills

The ideal candidate will have a good first degree, and may have studied technical authorship / communication at a post-graduate level. However, just as important as the education level is that the candidate should have significant experience (three to five years) communicating technical issues to a sophisticated audience. If this experiences includes working within the mobile industry this will be a significant advantage for the candidate.

In addition to this background, the ideal candidate will be able to demonstrate excellent interpersonal skills. The role requires the ability to get on with people from all levels within the company - directors, product managers, support staff, developers, administrators and test staff.

The ideal candidate will be self-motivated, confident of their own abilities but happy to combine these qualities with the role of a supportive team player.

Product Knowledge

• MS Office products, particluarly advanced use of Word (essential)
• MS Sharepoint Portal Server (advantageous)
• Knowledge of HTML (advantageous)
• Adobe Acrobat (essential)
• Photoshop / Paint Shop Pro (advantageous)

Base Location

Tunbridge Wells, England, or Berlin

Apply

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Customer Support Engineer

Job Description

The Customer Support Engineer works as a member of our customer support / helpdesk organization. An integral part of this role is the provision of 2nd and 3rd level support to our customers. This role will involve support for our standard products, as well as supporting professional service extensions to our products.

Key Responsibilities / Duties

• Fluency in English and German
• Minimum of three years support experience in the mobile and telecommunications industry
• Quick learner with excellent communication skills (both written and verbal, mostly telephone and email)
• Calm, stress-resistant, open and friendly personality
• Structured and conscientious
• Motivated team player
• The ability to hit the ground running

Essential Skills

• Windows Server, Linux / UNIX, Sun Solaris
• Microsoft Exchange, Sun Java System Communications Suite, IBM Lotus Domino
• J2EE, XML, JDBC, SQL, JBoss

Advantageous Skills

• Knowledge of SyncML, OMA DS and OMA DM
• Supporting mobile server applications (platform technologies and middleware)
• Experience using issue (case / ticket-based) tracking systems

What We Offer

• A competitive package
• Excellent working conditions in an enthusiastic, highly motivated and international team environment
• An opportunity to participate in a growth market
• A creative and relaxed atmosphere

Base Location

Berlin, Germany

Apply

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Java Enterprise Developer

Essential Skills

• Motivated team player
• Quick learner with good communication skills
• Ability to hit the ground running
• Good command of the English language

The position is available from today, and is as member of a small team dedicated to the development of server products in the telecommunications industry and will involve to a small degree the participation in client projects.

Technical Skills

Good knowledge of J2EE, JUnit, web services, XML, JDBC, SQL, JBoss and CVS

Advantageous Skills

Eclipse, MySQL, Solaris, SyncML, OMA DS

What We Offer

• Excellent working conditions in an enthusiastic, highly motivated and international team environment
• An opportunity to participate in a growth market
• A creative and relaxed atmosphere
• Highly qualified international co-workers

Base Location

Berlin, Germany

Pease send your complete application including cover letter, CV, references, and testimonies (all in PDF) to careers-berlin@synchronica.com

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Senior Java Enterprise Developer

To further strengthen our team, we aim to employ an experienced Java Developer with a proven track record of a minimum of three to five years ideally within the mobile and telecommunications industries. Knowledge of and experience in the development of JAVA-based middleware / server / platform products is essential, ideally paired with experience in SyncML and OMA standards.

Your role will involve taking architecture decision, consulting on the ongoing design and integration of new features, as well as implementing the ongoing optimization and extension of our Mobile Manager (Device Management Server) product within the goals formulated in the product roadmap.

Essential Skills

• Excellent analytical skills to assist the product manager in achieving roadmap success
• Excellent understanding of software development methodologies and processes
• Excellent knowledge of testing procedures (mainly unit testing)
• Structured and motivated team player
• Quick learner with good communication skills
• Ability to hit the ground running
• Good command of the English language both verbal and written
• Minimum of three years commercial industry experience

Technical Skills

Very good knowledge of J2EE, JUnit, web services, XML, JDBC, SQL, JBoss and CVS, unit testing, development methodologies and planning

Advantageous Skills

Eclipse, MySQL, Solaris, SyncML, OMA DM

What We Offer

• Excellent working conditions in an enthusiastic, highly motivated and international team environment
• An opportunity to participate in a growth market within an emerging company
• A creative and relaxed atmosphere
• Highly qualified international co-workers

Base Location

Berlin, Germany

Pease send your complete application including cover letter, CV, references, and testimonies (all in PDF) to careers-berlin@synchronica.com

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Mobile Test Engineer IOT

Job Description

The Mobile Test Engineer IOT works as a member of our technical support / helpdesk organization. An integral part of this role is the inter-operability testing of new mobile phones concerning our Mobile Gateway and Mobile Backup products. This role will encompass research and analysis of configurations and provisioning data to broaden the supported number of mobile devices.

Key Responsibilities / Duties

• Fluency in English and German
• Minimum of three years experience in the mobile and telecommunications industry
• Quick learner with excellent communication skills (both written and verbal, mostly phone and email)
• Calm, stress-resistant, open, and friendly personality
• Structured and conscientious
• Motivated team player
• The ability to hit the ground running

Essential Skills

• Work experience on Linux / UNIX, Sun Solaris
• Experienced with several mobile phone types and versions concerning data services
• Strong experience with mobile email using built-in email client applications of mobile devices

Advantageous Skills

• Knowledge of wireless synchronization using SyncML (OMA DS) and OMA DM
• Experience using issue tracking systems (case / ticket-based)

What We Offer

• A competitive package
• Excellent working conditions in an enthusiastic, highly motivated, and international team environment
• An opportunity to participate in a growth market
• A creative and relaxed atmosphere

Base Location

Berlin, Germany

Pease send your complete application including cover letter, CV, references, and testimonies (all in PDF) to careers-berlin@synchronica.com

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Technical Projects and Customer Relationship Manager (Project Manager)

Job Description

To further strengthen our operations team, we seek to employ a Technical Project Manager with excellent customer relationship skills. Reporting to the Chief Operations Officer, you will be required to liaise between sales, development and management in order to ascertain and plan priorities, deliver high quality professional services based around our core products. Our professional services offering includes deployment assistance, integration services, customization and training. Ideally you will have come from a development background in Java on a Unix or Sun platform and have throughout your career achieved a natural progression into customer facing project manager. The suitable candidate will possess excellent communication skills, the ability to liaise with both, technical and sales-/marketing-oriented departments, willingness and ability to work as part of team, and lead project teams, as well as being able to manage multiple projects to our customers' satisfaction.

Key Responsibilities / Duties

• Accurately plan and manage the systems end-to-end delivery of product development projects and operations projects
• Concurrently manage multiple professional service projects based on our standard products
• Define the detailed scope and specify requirements of customer projects, and internal projects
• Liaise with Sales, Marketing, Product Management, Operations and Technical Development to ensure delivery of the defined project development to agreed time, quality and financial constraints
• Ensure implementation and management plan in place
• Identify and actively manage project risks and issues
• Identify, monitor and manage dependencies with other projects
• Proactive reporting to the Operations Manager any issues, risks, or dependencies which may cause changes to the cost, time and quality aspects of the project
• Ensure that project documentation and reporting is kept up to date
• Chair and organize project meetings and provide weekly reports to the operations manager
• Align all functions of the business alongside each other to ensure development and customer harmony
• Apply standards as set by the Projects Office on quality, project management and all other areas of responsibility

Personal Specification

• Ideally prior experience in software development in an IT systems environment, specifically on Java, Unix and or Sun
• Proven track record of delivering projects (ideally within the mobile industry with an ISV)
• Proven natural progression from software engineer to project management with at least three years development and three years project management
• Strong project planning and estimating skills
• Experience in delivering New Product Development type projects
• MS Office and MS Project user skills (advantageous: experience using Microsoft SharePoint Portal Server)
• Previous telecommunications experience including, SMS, JAVA, Windows Mobile, Symbian, UIQ, Palm, Solaris, Sun Application Server, JBoss, Sun Java System Communications Suite
• Excellent communication and facilitation skills
• Self-motivated with a desire to deliver and unblock issues
• Able to work on own initiative
• Demonstrable experience in customer and supplier management
• Excellent command of English language

Desirable Requirements

• Excellent command of German language
• Qualified practitioner of project management methodologies (PRINCE 2, e.g.) and ability to demonstrate effective use of methodologies
• Any ITIL experience

Base Location

Tunbridge Wells, England, or Berlin

Apply

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IT Administrator / Senior Systems Engineer

Job Description

To further strengthen our Operations Team, we seek to employ an experienced and versatile Senior Systems Engineer. Reporting to the Chief Operations Officer the Systems Engineer will maintain, improve and manage the IT infrastructure across various office locations and a housed systems backbone in the U.K. The role involves all aspects of IT administration, namely desktop services, network infrastructure, server infrastructure, as well as application management. The ideal candidate is seasoned in both Windows and Unix environments and has accumulated hands-on experience with Sun Solaris in previous positions.

In addition to the technical tasks the candidate has gained experience in IT systems procurement and systems documentation. Excellent communication skills, both with a technical and sales-oriented audience are more than welcome. Patience, stress-resistance and a calm and controlled nature are an absolute requirement. Team-building, as well as team-working skills are a must in this challenging position.

Key Responsibilities / Duties

• Plan, run, maintain and enhance our corporate network and server infrastructure
• Plan, run, maintain and enhance our development and test beds at our housing provider (remote, plus limited on-site required)
• Provide desktop services to our staff across our company locations (limited intra-European travel required)
• Concurrently manage multiple in-house IT projects in the areas of application management, network infrastructure and server infrastructure
• Further develop a VMware environment for the demonstration systems of our core products
• Assist in the scoping of customer deployments of our products
• Drive systems, application and infrastructure documentation forward and maintain a knowledgebase and inventory register
• Identify and actively manage IT risks and issues
• Further enhance monitoring and management of IT systems
• Proactive reporting to the Operations Manager of any issues, risks or dependencies which may cause changes to the cost, time and quality of the IT Infrastructure
• Apply standards as set by the IT Office on quality, project management and all other areas of responsibility

Personal Specification

• Solid experience with Cisco network equipment (routers, PIX 515 firewall, wireless networks - AP1200), ideally Cisco-certified Engineer
• Solid experience with Microsoft Windows Server 2003
• Solid experience in UNIX-based environments, ideally Sun Solaris
• Strong skills required for Exchange 2003, Active Directory, DNS, WSUS, Backup Exec 9.x & 10.x, IIS6, shell and VB scripts, virtual servers and VMware, ISA, IAS, Windows XP Pro and Office 11
• Experience with GFI MailSecurity
• Ideally, experience administrating and customizing SharePoint Portal Server 2003
• Sound knowledge of SQL 2000, DHCP
• Prior experience of technical lead role in Wintel client and server migrations and Exchange migrations
• Show dependable troubleshooting skills

Desirable Requirements

• ITIL experience or certification
• Participation in a TQM Project to achieve ISO certification
• Microsoft Dynamics CRM 3.0 administration
• Experience with WebEx

What We Offer

• Excellent working conditions in an enthusiastic, highly motivated and international team environment
• An opportunity to participate in a growth market within an emerging company
• A creative and relaxed atmosphere
• Highly qualified international co-workers

Base Location

Tunbridge Wells, England

Apply

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Junior Research Analyst

Salary: £17 - £19k DOE
Location: Tunbridge Wells, U.K.

Due to company growth, we require a Junior Research Analyst to work on research and analysis projects related to the worldwide mobile handset and software markets.

This position is an ideal opportunity for ambitious and talented recent graduates, and provides fantastic scope for career progression within a dynamic work environment, working for a recognized global market leader in synchronization, mobile email and mobile device management.

No previous experience in research is necessary, as full training will be given to the successful candidate.

Key Responsibilities / Duties

Working within the marketing department, you will be a key member of the team, working closely with colleagues to enhance the company's knowledge base and understanding of our customers, competitors and the market and related technology as a whole.

Principle responsibilities will include, but are not limited to, the following:

• Investigating the mobile handset market to track adoption of industry standards by device manufacturers on their products. Compile device lists to show which devices support which standards, and check compatibility with Synchronica's product suite
• Undertaking primary research and analysis of technical and business orientated information through all available means including by telephone, traditional media and technology-focused information sources
• Conducting regular desk research, consisting of investigation and compilation of research and analytical information
• Writing research, analytical and statistical reports in a clear, concise manner, which are easily understandable to the both technical and non-technical individuals.
• Presenting research findings internally to colleagues and to external clients, in both a written and verbal format as client and business needs require.

The Candidate - Required Education and Skills

The ideal candidate will be educated to degree level (2:2 minimum). The degree will ideally be in a technical discipline, as this role will necessitate a high level of technical aptitude.

Strong attention to detail and a well organized approach to work, as well as excellent analytical and numerical proficiency, will be essential to perform this role effectively. Superb written and verbal communication skills are also vital, and the successful candidate must be able to write clearly and concisely in English.

To apply for this position, candidates must be eligible to live and work in the U.K.

Apply

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API Documenter / Technical Writer

Salary: Competitive
Location: Tunbridge Wells, U.K. or Berlin

The API Documenter will join a growing marketing team that produces high quality technical and customer documentation for all Synchronica market leading products. The role is in a high profile, rapidly expanding division that provides products to a global customer base.

The role requires someone who can exhibit outstanding experience in comprehending complex wireless software systems and can demonstrate the ability to communicate this information to a technical and marketing audience. Knowledge of Java is essential. A background in technical writing and programming will be a distinct advantage.

Key Responsibilities / Duties

• Create new API documentation, and maintain existing documents. In both cases, the main task is to reflect the latest release of the software in the documentation; this involves the twin abilities of assessing time scales accurately and then working to the agreed deadlines. Content for the documentation is sourced from developers, product managers and testers
• Assist the technical writing team with writing and updating detailed user guides, reference manuals, help files, and quick start guides when necessary
• Maintain database information via an internal web site that is used by all staff in the division and has areas specifically for clients
• Take ownership of projects to ensure relevant documentation is delivered when software is released. This involves working closely with product managers regarding functionality and time scales

The Candidate - Required Education Level and Skills

The ideal candidate should have significant experience communicating technical issues to a sophisticated audience, in addition to a programming background. If this experience includes working within the mobile industry, this will be a significant advantage for the candidate.

In addition to this background, the ideal candidate will be able to demonstrate excellent interpersonal skills. The role requires the ability to get on with people from all levels within the company - directors, product managers, support staff, developers, administrators and test staff.

The candidate must be self-motivated and confident in their own abilities, but happy to combine these qualities with the role of a supportive team player.

An in-depth and demonstrable understanding of APIs is obviously essential to this role.

Although not necessary, a good first degree would be beneficial, as would additional post-graduate studies in technical authorship / communication.

Product Knowledge

• MS Office products, particularly advanced use of Word (essential)
• MS SharePoint Portal Server (advantageous)
• Knowledge of HTML (advantageous)
• Adobe Acrobat (essential)
• Photoshop / Paint Shop Pro (advantageous)

Apply

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Pre-Sales Engineer Middle East and North Africa (MENA)

Job Description

A pre-sales engineer is responsible for the successful development of prospects and customers through technical sales activity and to support the sales team members by assessing customer needs, identifying, recommending, and architecting solutions based on the company's product offerings while analyzing sales opportunities.

The pre-sales engineer must be competent in all the following key areas:

• Ensure that existing and potential customers have a clear technical understanding of the features, benefits, and functions of the Synchronica product range and the value that it brings to customers
• Undertake technical account responsibilities for all qualified accounts
• Prepare and execute account sale plans for key accounts together with the regional sales team member
• Respond to technical tenders RFPs / RFQs
• Prepare and deliver technical / functional presentations of Synchroncia products / services
• Prepare and perform technical workshops / training
• Prepare, maintain, and support the sales team in closing customer trials / evaluations
• Scope software and service deliverables together with the sales team members
• Articulate value propositions / reports / queries, and other customizable deliverables for specific customers / opportunities in a timely manner
• Maintain a technical account plan with existing customer base including, but not limited to, release plans, upgrades, training, and workshops
• Ensure that pre- and post-sales support issues are resolved
• Maintain and update all activity in the company CRM system
• Work very closely with the regional sales team to ensure the region meets its target
• Conduct oneself in a professional and exemplary manner exercising integrity and discretion at all times

Experience

The candidate must be a graduate in telecommunications or in a similar discipline with minimum of three years of experience in a technical sales / pre-sales, or consulting role within the telecommunication industry, preferably in mobile technology. Excellent presentation, customer facing, and proposal preparation skills are a prerequisite for this role.

Benefits

Company share options

Base Location

Dubai

Apply

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Pre-Sales Engineer Central America and Latin America (CALA)

Job Description

Reporting to the Chief Sales Officer, a pre-sales engineer is responsible for the successful development of prospects and customers through technical sales activity and to support the sales team members by assessing customer needs, identifying, recommending, and architecting solutions based on the company's product offerings while analyzing sales opportunities.

The pre-sales engineer will be required to travel 50 percent of the time in CALA.

The pre-sales engineer must be competent in all the following key areas:

• Ensure that existing and potential customers have a clear technical understanding of the features, benefits, and functions of the Synchronica product range and the value that it brings to customers
• Undertake technical account responsibilities for all qualified accounts
• Prepare and execute account sale plans for key accounts together with the regional sales team member
• Respond to technical tenders RFPs / RFQs
• Prepare and deliver technical / functional presentations of Synchroncia products / services
• Prepare and perform technical workshops / training
• Prepare, maintain, and support the sales team in closing customer trials / evaluations
• Scope software and service deliverables together with the sales team members
• Articulate value propositions / reports / queries, and other customizable deliverables for specific customers / opportunities in a timely manner
• Maintain a technical account plan with existing customer base including, but not limited to, release plans, upgrades, training, and workshops
• Ensure that pre- and post-sales support issues are resolved
• Maintain and update all activity in the company CRM system
• Work very closely with the regional sales team to ensure the region meets its target
• Conduct oneself in a professional and exemplary manner exercising integrity and discretion at all times

Experience

The candidate must be a graduate in telecommunications or in a similar discipline with minimum of three years of experience in a technical sales / pre-sales, or consulting role within the telecommunication industry, preferably in mobile technology. Excellent presentation, customer facing, and proposal preparation skills are a prerequisite for this role.

The candidate must be fluent in Spanish.

Benefits

Company share options

Base Location

Miami a prerequiste

Apply

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If you are interested in joining the Synchronica team for the jobs listed above or other positions you might consider, please send your resume to the following email address: info@synchronica.com