Service Level Agreements

We offer two levels of Service Level Agreements, a Premium and Gold option. Your Account Manager will be happy to take you through the terms and conditions so you can choose the most appropriate support package for your needs. All agreements are typically for the period of one year and cover all elements of support, upgrades and maintenance. Problem resolution and response times will be defined in your SLA.

Premium Support

• 24 hours x 7 days support
• Unlimited support calls
• Installation and upgrades
• Knowledge base access
• Quarterly review meetings

Gold Support

• 10 hours x 5 days support
• Unlimited support calls
• Installation and upgrades
• Knowledge base access